Overview
This article is for Admins, Posting Managers, Non-Posting Managers, Assigned Users, and Viewing Managers who need to communicate with applicants. It explains how to send email and text messages from within the applicant record. Viewing Managers can view conversations, but cannot initiate or respond to applicants.
Important: You can text only one applicant at a time. You can email multiple applicants at once.
Email or Text an Applicant
Follow the steps below to email or text an applicant from their record.
Open Messaging
From within the applicant record, select the Send Messages button toward the upper-right corner.
The Communication Inbox opens.
Compose and Send
From the Select Template to Send dropdown, select a template.
If sending an email, update or add a Subject.
Update or add the content of the message.
Select Send as Email or Send as Text.
Reporting/Troubleshooting/Best Practices
Permissions and visibility: Admins, Posting Managers, Non-Posting Managers, and Assigned Users can initiate and respond to applicant messages; Viewing Managers can view conversations only.
Message type limits: Use email for multiple applicants at once; texts are one-to-one only.
FAQs
Who can send messages to applicants?
Admins, Posting Managers, Non-Posting Managers, and Assigned Users can initiate and respond. Viewing Managers can view conversations only.
Can I text more than one applicant at a time?
No. Text messages can be sent to one applicant at a time.
Can I email multiple applicants at once?
Yes. You can send an email to multiple applicants at the same time.
Where do I start messaging an applicant?
Open the applicant record and select the Send Messages button.
Do I need to add a subject when emailing an applicant?
When emailing, update or add a Subject before sending.