Overview
This article is for all users who manage texting in the ATS and need to change the text subscription plan. It explains monthly credit limits, how to upgrade to purchase additional credits, where to find plan controls in the Communication Inbox, payment steps, and how renewals work.
How To Change Your Text Subscription Plan
Follow the steps below to upgrade your plan and purchase additional text credits.
Before You Begin
You receive 25 text credits per month, per career site. If you use all 25 before renewal, you can wait until the plan renews to receive the next 25 credits for the next 30 days.
You can upgrade at any time to purchase additional text credits.
Important: If your organization is tax‑exempt, please reach out to the Billing Team before proceeding with payment.
Open The Communication Inbox For The Correct Career Site
Select the desired career site by clicking the Jobs icon from the navigation menu. If you have multiple career sites, you can have a different texting plan for each one.
Click the Inbox icon from the navigation menu.
Confirm the Communication Inbox window opens. In the bottom-left corner, locate the Text Usage Data section.
Change The Plan And Complete Payment
Click the Change Plan dropdown and select the new plan you want.
Click Update. You will be prompted to pay with a credit card.
Complete the credit card payment form and click the Pay button.
A receipt of the credit card purchase is sent via email to the email address entered on the credit card form.
If you increased your text plan, additional texts purchased are available immediately.
Renewal Dates And Billing
Your plan renewal date is updated, and your credit card will be charged each month for your selected subscription amount.
Example: If you upgrade on the 15th of the month and purchase the 500 texts/month plan, your subscription will renew on the 15th of the following month. You will have 30 days to use the texts in your subscription plan.
Reporting/Troubleshooting/Best Practices
Verify the correct career site is selected via the Jobs icon before changing the plan.
Check the Text Usage Data section to confirm current usage before upgrading.
If your organization is tax‑exempt or if tax is calculated and your account should be tax‑exempt, reach out to the Billing Team before completing payment.
After upgrading, confirm additional credits are available immediately in Text Usage Data.
Keep the purchase receipt for your records; it is sent to the email address entered on the credit card form.
FAQs
How many text credits are included each month?
You receive 25 text credits per month, per career site.
Can I have different texting plans per career site?
Yes. Each career site can have its own texting plan.
When are additional texts available after I upgrade?
Immediately after successful payment.
When will my plan renew after upgrading?
On the date you upgraded each month. For example, an upgrade on the 15th renews on the 15th of the following month with 30 days to use the plan’s texts.
How do I get a receipt for my purchase?
A receipt is emailed to the address entered on the credit card payment form.
Who do I contact for billing or tax‑exempt issues?
Contact the Billing Team at 888-850-2707 or [email protected].
Who do I contact for other issues or concerns?
Contact our Support Team.