Overview
This article is for root admins, admins, and sales reps who encounter the error "Partner URL Not setup for this account!" when submitting new hire information from isolved Talent Acquisition to isolved during onboarding. It outlines how to clear cache and refresh the application record so the submission completes successfully.
Error message: "Error: Partner URL Not setup for this account!"
Resolve The Error
Follow the steps below to resolve the error.
Step 1: Clear Your Cache
Clear your cache.
Step 2: Access The Application Record
Sign in to the isolved Talent Acquisition system; by default, you will land on the All Applicants tab.
The All Applicants tab displays all applicants for all jobs you have access to for the last 90 days.
Next to the desired applicant, select Action and then View from the dropdown.
On the application record, go to the Onboarding tab.
Step 3: Refresh Cache In isolved
On the Onboarding tab, select the isolved button.
Select Refresh Cache.
Step 4: Log Out And Back In
Log out of the isolved Talent Acquisition system.
Log back into the isolved Talent Acquisition system.
FAQs
When does this error occur?
When submitting new hire information to isolved during onboarding.
Where do I find the Onboarding tab?
Open the application record by selecting Action > View on the All Applicants tab, then go to Onboarding.
Which option refreshes the connection?
On the Onboarding tab, select the isolved button and then Refresh Cache.